Responsible Gaming - 99 Exchange | Safe Play & 18+ Policy

18+ Strictly for Adults | Play Safe & Responsibly

Responsible Gaming at 99 Exchange

At 99 Exchange, sports exchange wagering and live gaming should always remain a controlled form of recreational entertainment. We provide clear safeguards, strict 18+ age verification, practical safe-play guidance, and quick self-exclusion options.

Self-Exclusion Tools Safe Play Guide Self-Assessment Test

Strict 18+ Only

Age verification to help prevent underage participation.

Deposit Limits

Set custom daily, weekly, or monthly deposit ceilings anytime.

Self-Exclusion

Account lockouts on request for cooling-off or permanent exclusion.

24/7 Player Help

Support agents to assist with limits and safe play.

Zero Underage Tolerance

Strict 18+ Age Verification & Protection

99 Exchange enforces a strict policy against underage gambling. It is not permitted for any individual under the age of 18 (or the legal age of majority in your jurisdiction) to open an account, place bets, or participate in real-money games.

Mandatory KYC Verification: We perform automated and manual identity checks. Accounts suspected of underage usage are frozen immediately.
Forfeiture of Funds: Any winnings accrued on accounts opened by minors will be immediately forfeited, and all deposited funds reported to relevant authorities.
Shared Device Safeguards: We advise parents and guardians to secure login credentials and never save passwords on shared devices.

Report Underage Concern

Parental Control & Device Blocking

Protect minors on home Wi-Fi and shared devices

If you share your computer or mobile phone with minors, we strongly recommend installing leading filtering and parental control software:

Net Nanny netnanny.com

CyberPatrol cyberpatrol.com

GamBlock gamblock.com

Tip for Parents: Always log out of your 99 Exchange account after each session and keep payment OTP access private.

Stay In Control

6 Golden Rules of Safe Play

How you manage your time and money decides whether play stays recreational. Follow these six risk-reduction rules every session on 99 Exchange.

RULE 01

Set a Spending Limit

Decide a fixed entertainment budget before you deposit — and message support to set a deposit cap at that amount. Track every deposit in your Bet History and stop when the budget is gone, win or lose.

RULE 02

Set a Time Limit

Fix a session length before you log in — then set a phone alarm and log out when it rings, even mid-match. Long sessions blur judgment; short, planned sessions keep play recreational.

RULE 03

Never Chase Losses

Placing bigger, unplanned bets to recover losses is the most common path to harm. Accept any loss as the cost of entertainment, close the app, and take a mandatory break instead.

RULE 04

Never Borrow to Bet

Wager only discretionary recreational funds. Never use money meant for rent, bills, groceries, education, or medical needs — and never borrow money, take loans, or use credit to fund betting.

RULE 05

Take Regular Breaks

Step away between matches: stretch, eat, sleep on big decisions. Never play stressed, exhausted, or under the influence. If breaks stop working, request a cooling-off period.

RULE 06

Self-Exclude & Seek Help Early

The moment play stops feeling fun, act: activate self-exclusion and talk to a free counsellor via the helplines below. Asking for help early is the strongest move you can make.

Your Safe Play Checklist

Run through this list before every session. If you cannot tick every box, do not deposit — take a break and return another day.

Spending limit set Time limit set Not chasing losses No borrowed money Breaks planned Know how to self-exclude Help contacts saved

If Play Stops Feeling Fun

Stop & Exclude

cooling-off from 24 hours, or permanent self-exclusion on request

Take Control

Self-Exclusion & Cooling-Off Options

If betting is no longer fun or is creating emotional or financial stress, you have the full right to step away. We offer quick, no-questions-asked exclusion tools — and free counselling via the helplines below.

Temporary Pause

Cooling-Off Period

Take a short, structured break from 99 Exchange. During this time, your login will be suspended, and you will not be able to deposit or place any bets.

24 Hours: Quick reset for intense match days
7 Days: 1-week full detox period
30 Days: 1-month comprehensive time-out
90 Days: Quarter-long hiatus

Request Cooling-Off Break

Irreversible Lockdown

Permanent Self-Exclusion

If you want to stop completely, you can request full permanent exclusion. We will close your account and block your number and payment profiles permanently.

6 Months / 1 Year / Indefinite complete block
No Early Reversal: Cannot be undone prematurely for any reason
Marketing Suppression: Removal from all WhatsApp/SMS lists
Balance Refund: Any remaining cash balance settled immediately

Request Permanent Exclusion

How to Activate Self-Exclusion in 3 Minutes

Message Support

Click the button above to notify our Responsible Gaming desk on WhatsApp with your username/registered number.

Select Duration

Specify whether you want a 24-hour, 7-day, 30-day, or permanent indefinite exclusion period.

Quick Lockdown & Settlement

Our team locks the account promptly, settles your balance, and stops all promotional messages. Unsure? Take the self-assessment first.

Self-Check

Responsible Gaming Self-Assessment

Answer these 6 quick questions honestly to evaluate your betting habits and ensure you are playing within safe limits.

Are You in Control of Your Gaming?

Select YES or NO for each statement below to calculate your risk level.

1. Do you ever bet more money than you can comfortably afford to lose?

2. Have you ever tried to win back money you lost by placing bigger or riskier bets?

3. Have you ever borrowed money, taken loans, or sold items to fund betting?

4. Does betting cause stress, anxiety, sleep loss, or arguments with family/friends?

5. Have you ever lied to people close to you about how much time or money you spend gaming?

6. Have you tried to cut down or stop betting but found yourself unable to?

Assessment Result

Please complete the questions above to view your personalized feedback.

Professional Support

Confidential External Help & Resources

If you or someone you care about is experiencing difficulties related to gambling, free and confidential support is available 24/7 through these independent organizations.

Gamblers Anonymous (GA)

A global fellowship of individuals who share their experiences, strength, and hope to overcome gambling addiction and help others recover.

Visit GA International

Gambling Therapy

Free, confidential, multilingual live chat advice and support forums for anyone affected by problem gambling worldwide.

Access 24/7 Live Chat

BeGambleAware

Comprehensive information, self-help tools, assessment tests, and confidential guidance on keeping gambling safe and responsible.

Visit BeGambleAware

Got Questions?

Responsible Gaming FAQs

Common questions and straightforward answers regarding player protection on 99 Exchange.

How do I set a daily or weekly deposit limit on my 99 Exchange account?

Message our 24/7 WhatsApp support desk and state your desired daily, weekly, or monthly ceiling — for example, "set my weekly deposit limit to ₹5,000". Support applies the cap to your account, and deposit requests above it are automatically rejected. Limits can be lowered instantly at any time; increasing or removing a limit requires a 24-hour cooling period so the decision is never made in the heat of a session.

Can I cancel or reverse a self-exclusion request early?

No. To protect players during vulnerable periods, self-exclusion requests cannot be cancelled or lifted early under any circumstances — not by support, not by request, not for any reason. Once the agreed period (24 hours to permanent) expires, contact support for a safety review before the account is reactivated. Permanent exclusions are never reversed.

What happens to my account balance when I self-exclude?

Your verified, real-money cash balance is settled first and paid out to your registered UPI or bank account — only then is the lockout executed. Bonus credits and unsettled bets are handled under the standard bonus terms explained by support at the time of exclusion. Nothing is confiscated because you asked for help.

How does 99 Exchange prevent underage individuals from registering?

Every account passes 18+ age verification through identity and payment credential checks before real-money play is enabled. Accounts found to belong to minors are banned permanently with forfeiture of winnings, and winnings are never paid out to underage holders. Parents can add a second layer of protection with device filters such as Net Nanny or GamBlock — see the parental controls section above.

How can I help a family member who might have a gaming problem?

Contact our Responsible Gaming team on WhatsApp or via the contact page. With proof of relationship and the account details, our team can review the account for third-party exclusion. Separately, encourage your family member to speak with a free, confidential counsellor at Gamblers Anonymous or Gambling Therapy — professional guidance helps far more than family pressure alone. Full details are in our helplines section.

18+ Safe Play Always Comes First

Need Immediate Assistance?

Our Responsible Gaming officers are available 24/7 on WhatsApp to help you configure limits, take a break, or answer any safety questions confidentially.

Chat with RG Support Contact Us Page