99 Exchange Privacy Policy

Effective Date: 24 September 2026  |  Last Updated: 24 September 2026

99 Exchange values your privacy. This Privacy Policy explains what personal data we collect when you visit, register on, or use https://www.99betexchange.com/ ("the Platform"), how we use it, how we store and protect it, when we may share it, and the rights you hold over your information. By accessing the Platform or creating a 99 Exchange ID, you consent to the practices described in this policy.

This policy should be read together with our Terms and Conditions. Where the two documents conflict on data-handling matters, this Privacy Policy prevails.

1. Information We Collect

To deliver a secure, functional, and smooth user experience, 99 Exchange collects the following categories of information:

1.1 Personal Information

Details you provide directly during registration or verification:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)
• Identity documents (government-issued ID) where KYC verification is requested

1.2 Account Information

• 99 Exchange Client ID and login details
• Account activity, betting history, and usage patterns
• Bonus claims, referral activity, and promotion participation
• Customer support correspondence (WhatsApp chats, emails, tickets)

1.3 Payment Information

• UPI IDs and bank account details provided for deposits and withdrawals
• Deposit and withdrawal transaction records, amounts, timestamps, and reference IDs (UTR numbers)
• Wallet balance history and transaction audit trails

Full card numbers and payment credentials are processed through encrypted third-party payment gateways — we do not store complete card details on our servers.

1.4 Technical Information

• IP address and approximate geographic location
• Browser type, version, operating system, and device information
• Pages visited, time spent, clicks, and interaction behaviour on the Platform
• Device identifiers for the mobile app (where applicable)

2. How We Use Your Information

The information we collect is used strictly for the following purposes:

• Account management — registering, verifying, and maintaining your 99 Exchange ID.
• Age and identity verification — confirming you meet the 18+ eligibility requirement and validating withdrawal requests.
• Transaction processing — crediting deposits, settling bets, processing withdrawals, and maintaining audit records.
• Platform improvement — analysing usage patterns to improve website performance, market coverage, and user experience.
• Communication — sending service updates, transaction confirmations, security alerts, and important notifications.
• Fraud prevention — detecting, investigating, and preventing fraud, collusion, bonus abuse, money laundering, and account misuse.
• Legal compliance — meeting obligations under applicable laws and responding to lawful requests from authorities.
• Marketing (opt-in only) — sending promotional offers you have consented to receive. You may opt out at any time.

We do not use your personal data for any purpose incompatible with the above without first obtaining your consent.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent — you consent to this policy when you register or use the Platform.
• Contract — processing is necessary to provide the services you requested (account operation, bet settlement, payments).
• Legitimate interest — fraud prevention, Platform security, and service improvement.
• Legal obligation — compliance with applicable laws, including anti-money-laundering and record-keeping requirements.

4. Data Storage and Retention

All user information is stored on secure servers with restricted access controls. Data is retained only for as long as necessary to:

• Provide and maintain our services to you.
• Meet legal, tax, and operational record-keeping obligations.
• Resolve disputes, enforce agreements, and investigate fraud.

Once data is no longer required, it is securely deleted or irreversibly anonymised so it can no longer identify you.

5. Data Sharing and Disclosure

99 Exchange does not sell, trade, or rent your personal information to third parties for marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Service providers — trusted payment processors, hosting providers, and technical vendors who process data strictly on our instructions to operate the Platform securely.
• Legal requirements — when disclosure is required by law, court order, or a lawful request from a competent authority.
• Fraud and security — with relevant parties where necessary to investigate suspected fraud, abuse, or threats to Platform integrity.
• Business transfer — in the event of a merger, acquisition, or asset sale, user data may transfer to the successor entity under equivalent privacy protections.

All third parties with access to your data are contractually required to follow strict confidentiality and data-protection standards, and to process data only for the purposes we specify.

6. Data Security Measures

We implement layered security measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted payment processing through certified third-party gateways.
• Secure login systems with password protection and optional biometric authentication on the mobile app.
• Role-based access controls — only authorised personnel can access personal data, and only to the extent required for their role.
• Continuous monitoring for unauthorised access, intrusion attempts, and anomalous activity.
• Regular security reviews, system updates, and vulnerability patching.

While we apply robust security practices, no online platform can guarantee absolute security. You play an essential role: use a strong unique password, never share your credentials, access the Platform only through official URLs, and report any suspicious activity to support immediately.

7. Cookies and Tracking Technologies

99 Exchange uses cookies and similar tracking technologies for the following purposes:

You can control or delete cookies through your browser settings at any time. Note that disabling strictly-necessary cookies may prevent parts of the Platform — including login and wallet functions — from working correctly.

8. Children's Privacy

99 Exchange is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If we discover that data belonging to a person under 18 has been collected, the associated account will be closed and the data deleted immediately. Parents or guardians who believe a minor has provided data to us should contact support without delay so we can act.

9. Your Rights and Choices

You hold the following rights over your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete information (you can also update most details directly in your account settings).
• Deletion — request deletion of your data, subject to legal retention obligations (for example, transaction records we must keep for audit purposes).
• Withdraw consent — withdraw previously given consent, including opting out of promotional communications at any time.
• Restrict processing — request that we limit how your data is used while a query or complaint is resolved.
• Data portability — receive your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team through the contact page. We will respond within a reasonable timeframe and may ask for identity verification before processing your request to protect your account.

10. Third-Party Links

The Platform may contain links to third-party websites, payment gateways, or services. We are not responsible for the privacy practices, content, or security of external sites. We encourage you to review the privacy policy of any third-party site you visit before sharing personal information with it.

11. International Data Transfers

99 Exchange primarily serves Indian users, and data is processed on servers selected to support secure, low-latency service. Where data is transferred across borders — for example, to hosting or payment infrastructure located outside India — we ensure equivalent protection through contractual safeguards and by working only with providers that meet recognised security standards.

12. Changes to This Privacy Policy

99 Exchange may revise this Privacy Policy at any time to reflect changes in our services, technology, or legal obligations. Any revision will be published on this page together with an updated effective date. Material changes will additionally be communicated through the Platform dashboard or registered contact channels where reasonable.

Your continued use of the Platform after an updated policy is published constitutes acceptance of the revised policy. If you do not agree with the changes, you must stop using the Platform and may request closure of your account.

13. Contact Us

For privacy-related questions, data requests, complaints, or concerns, please contact us through the official channels below:

• 🌐 Website: https://www.99betexchange.com/
• 📄 Contact page: https://www.99betexchange.com/contact-us/
• 📜 Terms and Conditions: https://www.99betexchange.com/terms-and-conditions/
• 📖 Responsible Gaming: https://www.99betexchange.com/responsible-gaming/
• ℹ️ About Us: https://www.99betexchange.com/about-us/